Return FAQ's

Welcome to our Returns FAQ page! We want to make sure your experience is seamless, so here's everything you need to know about returning your MINDD Bra.

1. Return Window:

  • We gladly accept returns within 21 days for all full-price bras only.
  • The 21-day period starts upon the bra's arrival at your location.

Exceptions: We do NOT accept returns on any bras purchased with greater than 15% discount code. A credit will be issued upon return of the bra. 

BLACK FRIDAY / CYBER MONDAY DETAILS. 

  • Please note all sale product purchased within the month of November and December that has a greater than 20% discount applied is subject to Final Sale. No Exceptions. No Exchanges. 
  • Our customers wait all year for our once yearly sale and inventory is limited. Thank you for understanding.

2. Return Process:

  • If we issue a return label, ensure the bra is sent within 10 days of requesting the return.
  • USPS accepts returns at your mailbox.

    3. Assistance and Recommendations:

    • We're here to help! Email us at hello@minddbra.com for information or style/size recommendations.

    4. Initiating a Return:

    • For return initiation, email us at hello@minddbra.com. It may take 24-48Hrs to receive a reply. Our apologies in advance. We are working hard to ensure we respond the same day.

    6. Return Criteria:

    • The product must be new, unused, with all original tags, and in original packaging. 
    • Worn, damaged, washed, or tagless bras won't be refunded.
    • Damaged or dirty products won't be accepted.

    7. Important Checks Before Return:

    • Your bra must be 100% unworn and unwashed.
    • Do not use "return to sender"; use our provided return label for refunds.
    • We inspect returned items rigorously and photograph any worn or damaged products.

    8. Return Labels:

    • All return labels must be used within 10 days or will be canceled.
    • Contact us at hello@minddbra.com for any questions.

    9. Quality Inspection:

    • For safety, all bras undergo a quality inspection upon return to our warehouse.
    • We use a third-party resource for this inspection; failed items are donated to a women's shelter.

    10. Refund Processing:

    • Refunds may take up to 14 days to process.
    • Exceptions may apply.

      11. Return and Handling Charge:

      • A $6.00 return and handling charge is applied to all returned orders.

      13. Late or Missing Refunds:

      • If your refund is delayed or missing, reach out to us at hello@minddbra.com for assistance.

      Thank you for choosing MINDD™!

      Your comfort and satisfaction are our top priorities.

      email us at hello@minddbra.com