Return FAQ's

Welcome to our Returns FAQ page! We want to make sure your experience is seamless, so here's everything you need to know about returning your MINDD Bra.

1. Return Window:

  • We gladly accept returns within 21 days for all full-price bras.
  • The 21-day period starts upon the bra's arrival at your location.

2. Return Process:

  • If we issue a return label, ensure the bra is sent within 5 days of requesting the return.
  • USPS accepts returns at your mailbox.

3. Sale Items and Discounts:

  • Bras purchased on sale or with a discount code exceeding 20% are eligible for store credit only.

4. Assistance and Recommendations:

  • We're here to help! Email us at for information or style/size recommendations.

5. Initiating a Return:

6. Return Criteria:

  • The product must be new, unused, with all original tags, and in original packaging. 
  • Worn, damaged, washed, or tagless bras won't be refunded.
  • Damaged or dirty products won't be accepted.

7. Important Checks Before Return:

  • Your bra must be 100% unworn and unwashed.
  • Do not use "return to sender"; use our provided return label for refunds.
  • We inspect returned items rigorously and photograph any worn or damaged products.

8. Return Labels:

  • All return labels must be used within 10 days or will be canceled.
  • Contact us at for any questions.

9. Quality Inspection:

  • For safety, all bras undergo a quality inspection upon return to our warehouse.
  • We use a third-party resource for this inspection; failed items are donated to a women's shelter.

10. Refund Processing:

  • Refunds may take up to 14 days to process.
  • Exceptions may apply.

11. Credit-Only Items:

  • Sale items, including clearance items, underwear, and bodysuits, are credit-only. Exceptions may apply.

12. Return and Handling Charge:

  • A $6.00 return and handling charge is applied to all returned orders.

13. Late or Missing Refunds:

  • If your refund is delayed or missing, reach out to us at for assistance.

Thank you for choosing MINDD™!

Your comfort and satisfaction are our top priorities.

email us at